Shipping policy

Last updated: 15 October 2026

Delivery Charges will be calculated in the checkout

The specific cost is shown on the checkout page prior to confirming your order. Please note that these charges only include delivery. Orders outside the UK: import charges are not included. See "Import charges" below.

Please note that made-to-order products, including personalised and bespoke products, take up to 8 weeks to make. By purchasing an item you agree to the delivery date provided in the Confirmation Email. If there are any changes to the delivery date, time or method, you will be notified of the revision by email.

Please contact us if you wish to place an order which contains more than nine items as this is not considered a standard delivery.

DELIVERY TIMES:

Made-to-order products: please allow up to 8 weeks for us to make your order.

Ready-to-ship products: we dispatch your order within 14 days.

The product page shows which applies.

Sometimes, unavoidable issues can delay delivery of a parcel (i.e. bad weather or other things beyond our control). If this happens we will contact you and, where possible, will agree a revised delivery date with you. Once your order has been dispatched, we will be in touch again to let you know when to expect delivery.

All deliveries are tracked. Some carriers may ask for a signature. If the carrier cannot deliver your parcel, it leaves a card or sends a message with instructions for redelivery or collection. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and refund the order, less the original delivery charge.

UK DELIVERY: 

In the United Kingdom we use either Royal Mail or UPS tracked services.

ALL INTERNATIONAL DELIVERY:

International delivery is available by UPS tracked service. We will send you tracking details as soon as your item(s) are dispatched.

IMPORT CHARGES

Our prices and delivery charges do not include import charges for orders outside the UK. Customs and the carrier (UPS) collect them before delivery. They are:

  • import VAT, GST or sales tax at your country's rate;
  • customs duty, if any;
  • a carrier clearance fee.

Typical amounts:

  • EU: VAT at 17% to 27% (for example Germany 19%, France 20%, Spain 21%), plus a UPS fee of about €18 to €25. Duty on our UK-made bags is 0% to 3%. Example: a £200 bag sent to Spain costs about €68 on delivery.
  • USA: about 28% of the item price (17.6% US duty plus a 10% tariff on UK goods), plus a UPS fee.
  • Australia and New Zealand: no import charges on orders under A$1,000 or NZ$1,000.
  • Other countries: usually 5% to 30% of the order value, plus a carrier fee.

At checkout, the text below the delivery option shows the charges for your country.

IMPORT CHARGES: SPECIAL CASES

  • EU customs fee: from 1 November 2026, the EU charges a €2 customs handling fee on each item sent to an EU address. The carrier collects it with the import VAT.
  • Canary Islands, Ceuta and Melilla: these areas do not charge Spanish VAT (IVA). The Canary Islands charge IGIC (7%). Ceuta and Melilla charge IPSI. Any duty and a carrier fee also apply.
  • French overseas regions (Guadeloupe, Martinique, Réunion, French Guiana and Mayotte): local taxes apply instead of French VAT. These include octroi de mer and, in Guadeloupe, Martinique and Réunion, a local VAT.
  • Channel Islands, Isle of Man and Gibraltar: the Isle of Man and Guernsey charge no import tax. Jersey charges 5% GST on orders over £60. Gibraltar charges about 15% local tax, plus a carrier fee.

DELIVERY OF NON-STANDARD PRODUCTS:

A non-standard product is something that’s considered to be fragile, high value, large, heavy, or something that has exceptional delivery requirement. For these products, the specific delivery cost will be displayed on the product page only.

DELIVERY AND PROMOTIONS:

If you take advantage of a promotional code, the reduction is applied to the price of the product only and not the delivery cost. Any free delivery offers refer to UK Standard Delivery only.

UNSUCCESSFUL DELIVERY / LOST ITEMS:

Please ensure that you supply us with the correct address and postcode for your nominated delivery address. We cannot be held responsible for lost items due to incorrect/incomplete delivery addresses being supplied. Please check your Confirmation Email and contact us immediately if you notice any errors or missing information. Once the product has been dispatched we will be unable to make any changes to the destination address.