Refund policy

Last updated: 15 October 2026

RETURNS:

If for any reason, you are not completely satisfied with your purchase and wish to return it for a full refund, please return the goods to us within 30 days of receipt, in their original packaging, with your order number or invoice. Please handle the goods only as you would in a shop. If the goods are damaged or used beyond what is needed to inspect them, we may reduce the refund.

Custom products made to your own specification cannot be returned, unless they are faulty.

Please note that our Returns Policy lasts for 30 days only; if more than 30 days have passed since you received your purchased goods, we will neither be able to offer you a refund nor an exchange.

You pay the postage for returning the goods. We refund the price of the goods and the standard delivery charge you paid for the order. The safe return of goods is your responsibility; we therefore suggest that you arrange for the goods to be returned using a tracked or signed for service. For high value items, we recommend that you insure the costs of goods before you send them back.

REFUNDS:

We will email you once we receive the goods returned by you. The goods will be inspected and we will notify you of the approval or rejection of the returned goods. We pay refunds to your original method of payment within 14 days of the day on which we receive the returned goods. Please note that banks might take an additional 3-5 days to refund the amount to your card.

IMPORT CHARGES AND YOUR RIGHTS:

Import charges you paid to the carrier on delivery are not paid to us, so we cannot refund them. In the EU, you can ask the carrier to reclaim the import VAT on goods you return within 90 days.

This policy does not affect your legal rights, including your rights for faulty goods.